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2 of 3: Pipeline Magazine Interview with OSSera: Which standards bodies are the most important??


We recently were asked to contribute to the latest Pipeline Magazine Article: Why Comply? through Jesse Cryderman, Senior Editor.  We responded to three questions which will be featured in three blogs:

2nd Question:  Which standards bodies are the most important?

As noted in the article there are many Telecom related standards from the network level all the way up to the SLA level.  Many standards have to do with network level in-band signaling communication and protocols.  For an OSS software vendor and organization the TeleManagement Forum has the most influence on our products and solutions.


"All TMF Frameworx suite of standards are important.  To software vendors like us, it is especially important to understand the Business Process Framework (eTOM), since the Business Process Frameworx provides a comprehensive, industry agreed, multi-layered view of the key business processes a carrier requires to run their business.  In order for OSSera to provide effective products/solutions to serve carriers, we need to follow these guidelines and standard process flows and ensure our products/solutions can be efficiently and effectively used across a carrier enterprise.", Mingxia Zhang, CEO of OSSera, Inc.

"The Information Framework is also very important since it provides a comprehensive, industry agreed definition for information that flows through a carrier enterprise and between carriers and their business partners.  Following the Information Framework, we have designed a common, unified information model to reduce complexity and allow for the definition of standardized integration points, thus enabled business agility for end-to-end service management as well as rapid introduction and management of new technologies and services." Mingxia Zhang, CEO of OSSera, Inc.

In the mid-90’s the TeleManagement Forum (TMF) started the Telecom Operations Map (TOM) and this has been enhanced to include strategic, marketing, planning, and enterprise processes critical for delivering and managing Communication and Content Services.  The TMF eTOM (enhanced Telecom Operations Map) is a business process framework to guide and define key processes within telecommunication service providers.

Today the suite of standards is called Frameworx, which includes:

  • Business Process Framework (eTOM)
  • Information Framework (SID)
  • Application Framework (TAM)
  • Integration Framework

OSSera, a member of the TMF follows the Frameworx suite of standards as a foundation for defining how its products and solutions can help to solve critical Service and Resource Strategy, Infrastructure, Product Planning to Operational processes.

“New innovative Value-Added-Services require that service providers operate at a higher level of efficiency.  We are actively helping service providers with business transformation, which is a top priority.  OSSera’s service-oriented, multi-threaded, and symmetrically distributed platform enables the TMF Frameworx’s highly automated and efficient approach to running a service provider’s business.” Andrew Lee, VP of Marketing, OSSera, Inc.

The OSSera Unified Services Frameworx (USF) was designed with TMF standards in mind to help service providers deliver the right level of service at the right price.


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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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