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3 of 3: Pipeline Magazine Interview with OSSera: Are TMF Standards widely adopted?

We recently were asked to contribute to the latest Pipeline Magazine Article: Why Comply? through Jesse Cryderman, Senior Editor.  We want to thank Jesse and Pipeline for this opportunity.

We responded to three questions which will be featured in three blogs:


Question 3: To your knowledge, are the TM Forum standards widely adopted among major carriers?

"TMF estimates 90% of  the world’s largest service providers have adopted the Frameworx suite of standards.  Based on our interaction with customers we certainly feel there is an increasing trend in the industry to further adopt the Frameworx suite of standards, and even further complete and expand the application of these standards.", Mingxia Zhang, CEO of OSSera, Inc.

Worldwide wireless, broadband, cloud, and content service providers are actively adopting the TMF standards.  The TMF estimates 90% of world’s service providers have adopted the Frameworx suite of standards.  Different degrees of adoption may be seen based upon emerging and established markets, size of the service provider, and region of the world.

  • Greenfield emerging markets tend to have an advantage to adopt standards completely.  They may have only established the basic Element Management Systems (EMS) and not expanded yet into the fully automated Resource and Service Management systems.  This gives them the ability to embrace the latest standards as they mature.
  • Established service providers with existing legacy solutions have a greater challenge as business transformation may involve phasing and replacing certain systems that are closed, redundant, or do not have the ability to scale and handle the complex services ahead.  The cost of replacing an OSS may sometimes exceed software license costs thus making it cost prohibitive to change.

Service providers can selectively adopt the Frameworx suite of standards:

  • the eTOM for business processes such as organizational structure and ownership.
  • Others have adopted portions of the Application Framework for software vendor selection especially through RFx requirements.
  • The SID Information Framework may be adopted conceptually while there is room for custom classes such as the naming of certain classes may be custom to each service provider.
  • The Integration Framework may be most challenging to adopt as some integrations may be more loosely coupled or custom due to legacy API’s.  There are OSS/J success stories in the industry between various software vendors (i.e.: Fault to Trouble Ticketing) however some still rely upon in-house developed custom integrations.

Therefore the TMF Frameworx can be selectively adopted depending each telecommunications service provider, software vendor, and system integrator.


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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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