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Business Transformation: "We do have a lot of EVPs!?!"

We spoke to a Tier 1 Communication Service Provider recently and in summary we heard the following:

  • There are many bottom-up solutions - I have a problem in my network, I have to fix it, but I don't know what service is impacted?
  • There are many top-down solutions - I have a service problem but I don't know why?
  • But no one has really been able to connect the dots and tell me the root cause when a service fails.

When we discussed how services are defined today...the service provider then said, "We do have a lot of EVPs!"... then he clarified:

  • E = Excel
  • V = Visio
  • P = Powerpoint

If MS Excel, Visio, and Powerpoint are how we plan our services today... is this the best we can do?

Excel... Visio... Powerpoint - great tools for capturing data, great tools for illustrating pictures, great tools for communicating ideas...

BUT

Can they transform your business?

Can they transform your strategy, infrastructure, and product planning?

Can they transform your operations?

What if you could import a MS Excel spreadsheet and/or Visio diagram of a new Value-Added-Service into a solution which transformed this information into a Service Sequence Diagram and the solution automatically created a Service Topology... then allowed you to model Service Impact and provided a way to populate an operations system for Service Impact and QoS Monitoring seamlessly.

What if all this could be unified across planning and operations...

connecting the dots from top-down to bottom-up...

What if you could transform your business?

What if?....

 

Download Brochure "Service Quality Management" (PDF)

 

Download Brochure "New Generation Service Management" (PDF)

Andrew

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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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