SACRAMENTO – 8 Nov 2011: OSSera, Inc. today announced Service Quality Manager (SQM) release 2.1. The Service Management framework has been enhanced to empower Value-Added-Service (VAS) planners by allowing them to model service blueprints remotely. Also with OSSera’s Unified Performance Management the framework can manage and monitor KPI/KQI’s, apply dynamic baselines, generate Threshold Crossing Alarms (TCA’s), and monitor service quality.
Value-Added-Services are planned daily and nightly by service and engineering planning. . Due to security issues, travel, and other roadblocks they do not always have access to the main server to access data from the OSSera Service Planning application so they required the ability to draw up service blueprints offline and then upload and map the new blueprints to managed resources the next morning in the office. SQM 2.1 can now empower over 50 planners to model over 2000+ Service Models on their laptops without requiring access to the host. Service blueprints stored locally will synch up automatically when connected with the central object model database and then can be deployed into operations for monitoring.
With these tools users can design their services with the following blueprint diagrams including:
- Service Flow (Sequence) Diagrams,
- Service Path (Topology) Diagrams,
- Network Path Diagrams, and
- Service Impact Diagrams.
OSSera will provide complimentary downloadable copies of the Service Planning tools to TeleManagement Forum (TMF) members following Management World Americas 2011. (Sign up for our Newsletter with a TMF, Analyst, CSP, NEM, or SI corporate email to qualify for this free download.)
"OSSera has a unique approach to Service Management by first focusing on the eTOM Strategy, Infrastructure, and Product business processes for Operational Readiness." said David Deng, CTO and co-founder, OSSera, Inc., "The same blueprint diagrams are then deployed into OSSera’s OSS Explorer, a symmetrically distributed multi-threaded runtime platform providing 99.999% availability in monitoring services."
“We want to support the TMF community by providing OSSera’s Service Planning tools. We are first going to seed our tools with example diagrams before we release them to the TMF community. Please sign up on our website for the OSSera Newsletter so we can notify you when the software download is ready”, Mingxia Zhang, CEO of OSSera, Inc.
“We want to thank the TMF for selecting our SQM Case Study to be featured in the TMF Case Study Handbook 2012. We also look forward to presenting at Management World Asia 2012 and possibly Madrid, Spain as well. Thank you TMF for all your support. Please contact us below to schedule a meeting.”, Andrew Lee, VP of Marketing, OSSera, Inc.
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About Us - OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations. OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, availability and scalability for service and resource management solutions. OSSera's products support the TM Forum's Frameworx suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.