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Entries with tag <em>standards</em>.

1 of 3: Pipeline Magazine Interview with OSSera: How Important is standards compliance?

We recently were asked to contribute to the latest Pipeline Magazine Article: Why Comply? through Jesse Cryderman, Senior Editor.  Thank you Jesse and Pipeline for this opportunity.

We responded to three questions which will be featured in three blogs:

The first question:  How important is standards compliance for vendors and carriers operating in the BSS/OSS space?

"The TMF provides members the best practices and the Frameworx suite of standards proven to deliver success every step of the way.  Therefore standards compliance is very important for both vendors and carriers.  In order to succeed, we follow the TMF Frameworx best practices knowing already that most carriers follow these standards to some degree internally and they expect their suppliers to do the same.  By following these standards, OSSera is able to understand the customer requirements and to design and implement products and solutions to better serve the carriers’ business needs, as defined by the Frameworx Business Process model.", Mingxia Zhang, CEO of OSSera, Inc. and OSSera China.

“Standards form the bridge for vendors and carriers to collaborate on best practices to improve efficiencies from planning, activating, operating, maintaining, and billing today’s complex services.  Value-Added-Services can no longer just be managed in a silo and require not only a bottom-up and top-down perspective of their service but also a planning to operations unified view.”

“Standards provide a common language for software providers to communicate with carriers and other partner solution providers.  Without this common language solutions become decoupled, overlap, and form redundant silos, which do not unify the end-to-end processes flow for true business transformation and automation.”, Andrew Lee, VP of Marketing, OSSera, Inc.

The problem is many have legacy software solutions, which worked in the 90’s when standards were simpler and the goal was to manage network resources efficiently.  For example over a decade ago the focus was on Fault Management and Performance Management but now the focus is Service Impact, Service Quality, Service Specification, and Customer Experience.  Very few can actually reach the customer and service level management requirements as they are overwhelmed with just focusing on a bottom-up strategy in gathering all the network related faults and metrics.

Once a service provider begins to go down the road of managing all messages and metrics from all resources it becomes overwhelming to any operations center to distinguish what is wrong.

“For example, Fault Management may tell you that a port on a card on a switch has failed but what services are impacted.  Similarly a top-down Active Service Test solution may tell you that a service has failed but what do I fix and where is the root cause?  How do I as an operator connect the dots?”

“Standards set the stage for business transformation to connect the dots.  Standards define the necessary systems, organizations, and interactions necessary to make this happen.  But then it is up to the vendors and carriers to execute on these standards to make it a reality in their business.”, Andrew Lee.

The OSSera approach enables the TeleManagement Forum’s (TMF) suite of business transformation standards.  For example, OSSera’s solution combines Service Problem, Impact, and Quality Management into a unified framework to seamlessly monitor the service blueprints developed by service planners in a Unified Data Model. These service blueprints with both correlations and KPI/KQI’s are passed to Service Operation Center (SOC) stakeholders. The solution enables the SOC to:

  • Identify customers and services potentially impacted due to changes in the network based upon KPI/KQI threshold crossings along with correlated service impacting events.
  • Analyze problems impacting end-to-end services where users can drill-down to the originating KPI/KQI Threshold Crossing Alarms against a Node or Node Group.
  • Monitor, analyze, and report the end-to-end service quality


2 of 3: Pipeline Magazine Interview with OSSera: Which standards bodies are the most important??


We recently were asked to contribute to the latest Pipeline Magazine Article: Why Comply? through Jesse Cryderman, Senior Editor.  We responded to three questions which will be featured in three blogs:

2nd Question:  Which standards bodies are the most important?

As noted in the article there are many Telecom related standards from the network level all the way up to the SLA level.  Many standards have to do with network level in-band signaling communication and protocols.  For an OSS software vendor and organization the TeleManagement Forum has the most influence on our products and solutions.


"All TMF Frameworx suite of standards are important.  To software vendors like us, it is especially important to understand the Business Process Framework (eTOM), since the Business Process Frameworx provides a comprehensive, industry agreed, multi-layered view of the key business processes a carrier requires to run their business.  In order for OSSera to provide effective products/solutions to serve carriers, we need to follow these guidelines and standard process flows and ensure our products/solutions can be efficiently and effectively used across a carrier enterprise.", Mingxia Zhang, CEO of OSSera, Inc.

"The Information Framework is also very important since it provides a comprehensive, industry agreed definition for information that flows through a carrier enterprise and between carriers and their business partners.  Following the Information Framework, we have designed a common, unified information model to reduce complexity and allow for the definition of standardized integration points, thus enabled business agility for end-to-end service management as well as rapid introduction and management of new technologies and services." Mingxia Zhang, CEO of OSSera, Inc.

In the mid-90’s the TeleManagement Forum (TMF) started the Telecom Operations Map (TOM) and this has been enhanced to include strategic, marketing, planning, and enterprise processes critical for delivering and managing Communication and Content Services.  The TMF eTOM (enhanced Telecom Operations Map) is a business process framework to guide and define key processes within telecommunication service providers.

Today the suite of standards is called Frameworx, which includes:

  • Business Process Framework (eTOM)
  • Information Framework (SID)
  • Application Framework (TAM)
  • Integration Framework

OSSera, a member of the TMF follows the Frameworx suite of standards as a foundation for defining how its products and solutions can help to solve critical Service and Resource Strategy, Infrastructure, Product Planning to Operational processes.

“New innovative Value-Added-Services require that service providers operate at a higher level of efficiency.  We are actively helping service providers with business transformation, which is a top priority.  OSSera’s service-oriented, multi-threaded, and symmetrically distributed platform enables the TMF Frameworx’s highly automated and efficient approach to running a service provider’s business.” Andrew Lee, VP of Marketing, OSSera, Inc.

The OSSera Unified Services Frameworx (USF) was designed with TMF standards in mind to help service providers deliver the right level of service at the right price.


3 of 3: Pipeline Magazine Interview with OSSera: Are TMF Standards widely adopted?

We recently were asked to contribute to the latest Pipeline Magazine Article: Why Comply? through Jesse Cryderman, Senior Editor.  We want to thank Jesse and Pipeline for this opportunity.

We responded to three questions which will be featured in three blogs:


Question 3: To your knowledge, are the TM Forum standards widely adopted among major carriers?

"TMF estimates 90% of  the world’s largest service providers have adopted the Frameworx suite of standards.  Based on our interaction with customers we certainly feel there is an increasing trend in the industry to further adopt the Frameworx suite of standards, and even further complete and expand the application of these standards.", Mingxia Zhang, CEO of OSSera, Inc.

Worldwide wireless, broadband, cloud, and content service providers are actively adopting the TMF standards.  The TMF estimates 90% of world’s service providers have adopted the Frameworx suite of standards.  Different degrees of adoption may be seen based upon emerging and established markets, size of the service provider, and region of the world.

  • Greenfield emerging markets tend to have an advantage to adopt standards completely.  They may have only established the basic Element Management Systems (EMS) and not expanded yet into the fully automated Resource and Service Management systems.  This gives them the ability to embrace the latest standards as they mature.
  • Established service providers with existing legacy solutions have a greater challenge as business transformation may involve phasing and replacing certain systems that are closed, redundant, or do not have the ability to scale and handle the complex services ahead.  The cost of replacing an OSS may sometimes exceed software license costs thus making it cost prohibitive to change.

Service providers can selectively adopt the Frameworx suite of standards:

  • the eTOM for business processes such as organizational structure and ownership.
  • Others have adopted portions of the Application Framework for software vendor selection especially through RFx requirements.
  • The SID Information Framework may be adopted conceptually while there is room for custom classes such as the naming of certain classes may be custom to each service provider.
  • The Integration Framework may be most challenging to adopt as some integrations may be more loosely coupled or custom due to legacy API’s.  There are OSS/J success stories in the industry between various software vendors (i.e.: Fault to Trouble Ticketing) however some still rely upon in-house developed custom integrations.

Therefore the TMF Frameworx can be selectively adopted depending each telecommunications service provider, software vendor, and system integrator.


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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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