Blog Blog

Entries with tag <em>service assurance</em>.

InterComms: OSSera Helps CSP Launch 15 New Services per Month!

Click to Download PDF.

Read article on:

About InterComms Magazine

The International Communications Project

International Communications (InterComms) is an authoritative policy, strategy and reference publication for the international telecommunications industry. It is designed to help the key decision makers within the industry to transform their existing business, in terms of regulation, standardisation, optimisation and cost effective mature technology.

InterComms is a co-operative project involving key industry organisations, alliances and forums, providing readers with concise business cases of current technologies that can enhance and strengthen their revenue streams.

InterComms is creating channels between the leading user groups and operators to allow industry to influence the development of global communications, and combined with vendor support provides the readers with the clearest picture of the way to advance within the industry today.

InterComms will be distributed in many formats which will include a 200 page journal, interactive CDs and via this website.
 

IPTV End-to-End Fault, Performance, Service Planning and Monitoring

IPTV has seen steady growth in the broadband market but with growth there are increasing challenges with customer experience management and overall quality of service.  Some problems include:

“We have a large number of Set-Top-Boxes (STB’s) in one area that cannot boot-up.”

“Some of our subscribers are having video quality issues?!?”

“Some subscribers are encountering video quality issues in one particular channel?”

A single STB is unable to boot-up?”

In the above problem scenarios, the root cause can be anywhere along the end-to-end service chain from the head end to the home.  To determine the root cause there are many options but the question for the service provider is who can provide the most flexible solution which helps to transform their overall business operations.

  • High Performance & Event Volumes - Once a severe problem occurs resulting in an “event or alarm storm” the single-threaded and processor bound architectures reach their limit.  These applications sometimes lose alarms and metrics or slow down to process data.
  • No E2E Network View - A NOC requires a topology view and generally alert displays are not the best way to visualize a unified network view.  Plus often network topologies are not designed by operations but planned by engineering.  There is often a disconnect in knowledge transfer.
  • Effective Alarm Management, Reporting and real-time Analysis - Correlation, Suppression, and Reporting analysis tools are required which capture human expert knowledge. 
  • Real-time Monitoring - Performance Management systems sometimes do not handle real-time performance data where Threshold Crossing Alarms (TCA’s) can be triggered.  Sometimes only historical data is captured and reported upon.  Other solutions can only plot real-time metrics but again no TCA’s are triggered according to KPI/KQI formulas and thresholds.
  • Complex KPI/KQI Definitions - Complex mathematical calculations are required so that formulas can be applied to KPI/KQI’s to be monitored effectively.
  • Trend Analysis - Performance trends can often seem haphazard - hourly, daily, weekly, and monthly moving averages are required for effective monitoring of overall trends to be proactive.
  • High Availability and lack of Fault-Tolerance - Management systems are still architected with primary and secondary HA clusters. Failover times are unacceptable.
  • Lack of visibility to Service and Customer Impact - How to identify customers and services potentially impacted due to changes in the network, to analyze the root cause of problems impacting end-to-end services, to re-use service components as a reference for new service designs

 

Solution

A single Fault Management or Performance Management solution is not enough and will not provide a clear view into root cause analysis of IPTV solutions.

For IPTV a total Service Assurance solution is required.

OSSera’s IPTV probe partnership combined with OSSera’s Service Quality Management functions are required to resolve both Set-Top-Box, Middleware, Video Channel Quality, and other possible problems.

OSSera’s Unified Management  and Data Modeling tool brings together all probe, event, and metrics into a single framework for fault, performance, service quality, and modeling of network topology for root cause analysis.

OSSera's OSS Explorer Platform is unique because of its multi-threaded symmetrically distributed architecture which can provide a 99.999% Fault-Tolerant Service Assurance monitoring solution.

There are different Phases that can be leveraged using this component based approach to End-to-End Service Assurance:

  • Scenario 1: Probes feed data into the OSSera Service Assurance solution
  • Scenario 2: Probes with Network Topology feed the Service Assurance solution.  Network topology can be imported from an existing Inventory system.
  • Scenario 3: Probes, Network Topology, and fault alarms can be gathered from network elements, Element Management Systems (EMS), or existing fault management systems via OSSera’s Data Mediation Platform (DMP).
  • Scenario 4: Probes, Network Topology, fault events, and performance metrics can be gathered from network elements, EMS, or existing performance management systems via OSSera’s DMP.

Download our latest solution brochure to see how OSSera can help.

OSSera is nominated for the Pipeline Innovation Award

 

 

OSSera has been nominated for the 2012 Pipeline Innovation Awards in the following categories:

  • Best Product Innovation, and
  • Best Deployment

...recognizing OSSera's OSS deployment for Service Planning and Monitoring of over 2000+ services - See Case Study.

Pipeline's innovation awards recognize the top innovators for advancements in the following communications technology categories:

  • Innovations in Customer Experience Management (CEM)
  • Cloud Innovation
  • Advancements in Video
  • Innovations in Networking
  • Technical Innovation
  • Best Ecosystem
  • Product Innovation
  • Advanced Connectivity
  • Best Deployment
  • Most Innovative Company

The 2012 Innovation Awards are a regenesis of Pipeline's former awards program and have been met with great enthusiasm and excitement throughout the global communications industry. Over 100 nominations have been submitted for well over 50 companies within the 10 innovation categories.

Service Assurance is still a fragmented market

We see the OSS market as still being a fragmented market made up of products which have existed over the last decade or longer.  Many of these products have been acquired by larger conglomerates.  By acquiring OSS vendors, conglomerates attempt to grow their business through services and use the existing OSS deployments as a foothold.

We have also seen other trends with Network Element Manufacturers (NEM's), Testing probe manufacturers, and even database vendors acquiring OSS companies to get a foothold into the OSS space.  Today even after more than a decade of acquisitions, divestitures, mergers, and general consolidation the market is still surprisingly fragmented.

Frost and Sullivan had a Webcast titled "Customer Experience Management and Service Assurance" and this article quoted:

"The service assurance market offers tremendous opportunities for vendors," Frost & Sullivan officals say, emphasizing that it is "an extremely competitive market with high barriers to entry."
 
This is so partly because service assurance is a broad concept in a fragmented market: "There are over 50 participants in this market. In addition to being fragmented, different types of vendors cover various aspects of service assurance."
 
Recently, the analyst firm has found, "there has been a shift toward all-IP networks, delivering VoIP, IP video, data, and wireless applications, that have demonstrated better performance and throughput than legacy networks. From a service assurance vendor perspective, the emergence of these highly technically complex technologies creates a multitude of opportunities in such a difficult financial period."
 
Converged networks are known for their complexity, and because of the increasing number of IP-based applications on them and the augmented emphasis on quality of end-user experience, the need for effective service assurance solutions is expected to increase.(1)
 
More recently Patrick Kelly, Research Director, from Analysys Mason (formally OSS Observer) states:
 
“Communication service providers favor more-integrated service assurance solutions that use performance and event data to pinpoint service-impacting faults.”
 
The top-three suppliers accounted for 34% of the worldwide service assurance systems market in 2010. IBM retained its leadership position with a 13% share in revenue. The other market leaders were Tektronix, Hewlett-Packard, JDS Uniphase, Telcordia Technologies and CA. (2)
 
We clearly see that if the top three suppliers still occupy only 34% of the worldwide service assurance space with IBM being the market leader at 13%... there is always room for another player.
 
OSSera has already made room for itself in the Asia market and continues to innovate at incredible speeds thanks to its innovative team of experienced OSS experts.  We will be introducing this new team at the upcoming TMF Orlando conference in November.  We look forward to meeting everyone there.
 
Andrew
 

 
(1) Reference: "Customer Experience Management and Service Assurance: A Happy Marriage?" It will be held Tuesday, February 9 at 11:00 a.m. East Coast time. TMCnet Bloggers, David Sims
 
(2) Reference: " Service assurance systems: worldwide market shares 2010" by Patrick Kelley from Analysys Mason.
Showing 4 results.

 

About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

Twitter Twitter

Blogs Aggregator Blogs Aggregator

OSSera DART (Data Analytics & Reporting Tool) is a Big Data Analytics Platform which is used to examine large amounts of data of a variety of types to uncover hidden patterns, unknown
OSSera Delivers Resource/ServiceActivation System Resource Activation and Service Activation Management are important components in Resource and Service Management Domain of Operations Support
OSSera won the phase-I OSS project from one of the new Fiber Network Operators in Asia in 2012. Currently OSSera is implementing its 4 products at the Operator, including Inventory Management,
Resource Inventory Management is an important component in Resource Management Domain of Operations Support System (OSS). Resource Inventory applications manage information of all resources used to
Download our latest NMS Brochure The OSSera Network Management System (OSSera NMS) is a software platform that can manage network with large number of Network Elements (NE) and multiple
RSS (Opens New Window)
Showing 1 - 5 of 20 results.
of 4