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Entries with tag <em>iptv</em>.

IPTV End-to-End Fault, Performance, Service Planning and Monitoring

IPTV has seen steady growth in the broadband market but with growth there are increasing challenges with customer experience management and overall quality of service.  Some problems include:

“We have a large number of Set-Top-Boxes (STB’s) in one area that cannot boot-up.”

“Some of our subscribers are having video quality issues?!?”

“Some subscribers are encountering video quality issues in one particular channel?”

A single STB is unable to boot-up?”

In the above problem scenarios, the root cause can be anywhere along the end-to-end service chain from the head end to the home.  To determine the root cause there are many options but the question for the service provider is who can provide the most flexible solution which helps to transform their overall business operations.

  • High Performance & Event Volumes - Once a severe problem occurs resulting in an “event or alarm storm” the single-threaded and processor bound architectures reach their limit.  These applications sometimes lose alarms and metrics or slow down to process data.
  • No E2E Network View - A NOC requires a topology view and generally alert displays are not the best way to visualize a unified network view.  Plus often network topologies are not designed by operations but planned by engineering.  There is often a disconnect in knowledge transfer.
  • Effective Alarm Management, Reporting and real-time Analysis - Correlation, Suppression, and Reporting analysis tools are required which capture human expert knowledge. 
  • Real-time Monitoring - Performance Management systems sometimes do not handle real-time performance data where Threshold Crossing Alarms (TCA’s) can be triggered.  Sometimes only historical data is captured and reported upon.  Other solutions can only plot real-time metrics but again no TCA’s are triggered according to KPI/KQI formulas and thresholds.
  • Complex KPI/KQI Definitions - Complex mathematical calculations are required so that formulas can be applied to KPI/KQI’s to be monitored effectively.
  • Trend Analysis - Performance trends can often seem haphazard - hourly, daily, weekly, and monthly moving averages are required for effective monitoring of overall trends to be proactive.
  • High Availability and lack of Fault-Tolerance - Management systems are still architected with primary and secondary HA clusters. Failover times are unacceptable.
  • Lack of visibility to Service and Customer Impact - How to identify customers and services potentially impacted due to changes in the network, to analyze the root cause of problems impacting end-to-end services, to re-use service components as a reference for new service designs

 

Solution

A single Fault Management or Performance Management solution is not enough and will not provide a clear view into root cause analysis of IPTV solutions.

For IPTV a total Service Assurance solution is required.

OSSera’s IPTV probe partnership combined with OSSera’s Service Quality Management functions are required to resolve both Set-Top-Box, Middleware, Video Channel Quality, and other possible problems.

OSSera’s Unified Management  and Data Modeling tool brings together all probe, event, and metrics into a single framework for fault, performance, service quality, and modeling of network topology for root cause analysis.

OSSera's OSS Explorer Platform is unique because of its multi-threaded symmetrically distributed architecture which can provide a 99.999% Fault-Tolerant Service Assurance monitoring solution.

There are different Phases that can be leveraged using this component based approach to End-to-End Service Assurance:

  • Scenario 1: Probes feed data into the OSSera Service Assurance solution
  • Scenario 2: Probes with Network Topology feed the Service Assurance solution.  Network topology can be imported from an existing Inventory system.
  • Scenario 3: Probes, Network Topology, and fault alarms can be gathered from network elements, Element Management Systems (EMS), or existing fault management systems via OSSera’s Data Mediation Platform (DMP).
  • Scenario 4: Probes, Network Topology, fault events, and performance metrics can be gathered from network elements, EMS, or existing performance management systems via OSSera’s DMP.

Download our latest solution brochure to see how OSSera can help.

OSSera Launches Unified Performance Management to Proactively Monitor IPTV & 3G/4G Network and Service Quality

SACRAMENTO - 26 Oct 2011: OSSera, Inc. today announced a new performance management framework to help communications services providers (CSPs) analyze up to millions of managed resource and service metrics. The new framework gives CSPs the power to process data in real-time to manage and monitor KPI/KQI’s, apply dynamic baselines, generate Threshold Crossing Alarms (TCA’s), and track critical network resources as well as service quality.

CSPs today are challenged with network and service Performance Management of broadband IPTV, 3G/4G wireless Value-Added-Services, cloud, and content services due to diverse data sources, tier 1 scale and performance requirements, real-time monitoring of KPI/KQI’s with Threshold Crossing Alarms (TCA’s), complex KPI/KQI definitions, trend analysis, and effective reporting.

OSSera Performance Manager leverages flexible data collectors, a distributed multi-threaded architecture, a flexible KPI/KQI formula builder, moving averages, multiple KPI/KQI reporting configurations, dynamic baselines, and the ability to handle data holes as well as late arriving data to efficiently and proactively monitor performance.

The OSSera Performance Management Framework runs on the OSS Explorer Platform, which provides a Unified Data Model (UDM) between planning and operations and between resource management and service management.  Therefore the performance management functions can be applied at the resource management level for network resources as well as the service management level for Value-Added-Services across Resource-Facing and Customer-Facing services such as mobile and IPTV services.

"OSSera has a unique and proven platform with extensible OSS application components which allow us to quickly build new functionalities required by service providers" said David Deng, CTO and co-founder, OSSera, Inc., "Using this platform we have been helping to plan, launch, and monitor Value-Added-Services in a Tier 1 mobile and broadband Service Provider and with this new product release we have added the ability to manage and monitor KPI/KQIs in real-time.  For example one of our customers has asked us to calculate a diverse set of formulas across different router speeds for IPTV services.  They have a specific pain and we have the solution."

“These new product components address Service Performance Management and Resource Performance Management as defined by the TeleManagement Forum (TMF). Aligning ourselves with the TMF, OSSera is able to understand customer requirements to design and implement products and solutions to better serve business transformational needs, as defined by the Frameworx Business Process model.", Mingxia Zhang, CEO of OSSera, Inc.

“At the TelcoTV conference we’ve learned from Tier 1 service providers that services and applications equate to reduced customer churn.  To manage these growing networks and services CSPs need to connect the dots between resources and services as well as between planning and operations.  We’re pleased to be able to now offer industry leading performance management features and functions to our unique service planning and operations framework.”, Andrew Lee, VP of Marketing, OSSera, Inc.

For information about OSSera OSS products visit: http://www.ossera.com

Follow OSSera on Twitter @ossera

OSSeraTV Youtube Channel: http://www.youtube.com/user/osseratv

 

Brochures:

 

Contact:

  • Andrew Lee
  • 916-290-9300
  • Andrew_lee@ossera.com

Press:

About Us  - OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, availability and scalability for service and resource management solutions.  OSSera's products support the TM Forum's Frameworx suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.  

TelcoTV 2011: More apps = Less Churn - it is so crystal clear, Jeff Weber, AT&T

We are delighted to announce our new Performance Management framework on the week of TelcoTV 2011 in New Orleans.

"The more apps and services a customer engages with the lower the customer churn.  It is an amazing linear relationship - It is so crystal clear.", Jeff Weber, VP of Video Strategy at AT&T.

"What it means for TV.. Put customers first... enhancing the content experience.  Driving the end-screen experience.  Obviously leverage the IP infrastructure.  Driving, innovating... driving control, consuming content, like others cannot."

OSSera's solution can scale to:

  • Collect metrics and extremely high throughput and scale
  • provide real-time KPI/KQI's, formulas, thresholds, and dynamic baselines
  • Model millions of STB managed objects
  • Manage not just resources, services, but customers
  • handle Business Transformation for a new era of OSS

We are excited to be trialing our Performance Management framework for an IPTV North America thought leader starting October, 2011.

Andrew

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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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