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Entries with tag <em>telcotv</em>.

TelcoTV: Borderless Lifestyle - Verizon FiOS

Great video from Eric Bruno, Verizon.

How many IP connected devices do you have in your home?

Are new devices going to be used to watch TV?

  • 184M Americans will have at last 2 IP connected devices
  • 154M by 2015
  • 77M Mobile BB users using 3G/4G
  • Viewing experience will fragment
  • iPads, Smartdevices
  • 69% are watcing video on their PC's
  • Good news: Supplemental
  • Verizon FiOS - engagement growing over 40hours per week
TelcoTV 2011: Consumer Survey - Heavy Reading - Aditya Kishore

Note: I've categorized this with 4GWorld as well because it does address some mobile video survey results.

Highlights

Heavy Readings, Aditya Kishore in this video addresses the key concerns that Telco TV providers have:

  • 500 complete responses surveyed
  • OTT and Mobile Video activity was analyzed.
  • Cable has 54% marketshare; Telco 8.4% - not major shifts in market share; <10% have canceled service for OTT
  • Reasonably satisfied consumers - 1 to 3 year range is at risk of churn
  • Why churn? moving and cost - cost a major driver
  • Poor customer service is 15% - important factor
  • 11% choose provider because of better digital services
  • 50% factor in cost.
  • Massive price sensitivity - the economic climate is having an impact on paidTV
  • Price sensitivity for communication services in general

Trends in the OTT side:

  • Device shifting
  • Place shifting
  • Integrating video services into the TV
  • Video conferencing is important - Skype and FaceTime across devices
  • Internet Video is growing - several times a day
    • 50% is User Generated Content
    • 50% Professional produced content
  • Interest in subscriber base in looking at OTT content into the TV Experience
  • Frustrations with Internet Videos:
    • Delays
    • Buffering
    • Commercials
    • Video Quality not as important - but pixelations is not acceptable
  • Who is blamed for poor quality?
    • Website content provider
    • ISP
  • Subscriber church with ISP will occur with poor video experience
  • Cord-Cutting -
    • 6% have cancelled PaidTV;
    • 10% plan to cancel PaidTV;
    • 20%+ will cancel premium PaidTV - high margin services
    • 60% will use both PaidTV and Internet Video
  • Mobile Video
    • Relative small percentage
    • More a multi-screen strategy versus a pure mobile video service

Summary:

  • Cable is loosing subscribers but not massive
  • 40% have been with a CSP for 5 years or more
  • Small pool of PaidTV ready to churn but main drivers are cost and move
  • Attracted to additional services
  • OTT is growing rapidly - UGC to professional produced content
  • Internet Video is rated very highly
  • Dramatic Cord-Sharing is more a threat to higher end services
  • Mobile Video is limited

 

Thank you Heavy Reading!

Andrew

OSSera Launches Unified Performance Management to Proactively Monitor IPTV & 3G/4G Network and Service Quality

SACRAMENTO - 26 Oct 2011: OSSera, Inc. today announced a new performance management framework to help communications services providers (CSPs) analyze up to millions of managed resource and service metrics. The new framework gives CSPs the power to process data in real-time to manage and monitor KPI/KQI’s, apply dynamic baselines, generate Threshold Crossing Alarms (TCA’s), and track critical network resources as well as service quality.

CSPs today are challenged with network and service Performance Management of broadband IPTV, 3G/4G wireless Value-Added-Services, cloud, and content services due to diverse data sources, tier 1 scale and performance requirements, real-time monitoring of KPI/KQI’s with Threshold Crossing Alarms (TCA’s), complex KPI/KQI definitions, trend analysis, and effective reporting.

OSSera Performance Manager leverages flexible data collectors, a distributed multi-threaded architecture, a flexible KPI/KQI formula builder, moving averages, multiple KPI/KQI reporting configurations, dynamic baselines, and the ability to handle data holes as well as late arriving data to efficiently and proactively monitor performance.

The OSSera Performance Management Framework runs on the OSS Explorer Platform, which provides a Unified Data Model (UDM) between planning and operations and between resource management and service management.  Therefore the performance management functions can be applied at the resource management level for network resources as well as the service management level for Value-Added-Services across Resource-Facing and Customer-Facing services such as mobile and IPTV services.

"OSSera has a unique and proven platform with extensible OSS application components which allow us to quickly build new functionalities required by service providers" said David Deng, CTO and co-founder, OSSera, Inc., "Using this platform we have been helping to plan, launch, and monitor Value-Added-Services in a Tier 1 mobile and broadband Service Provider and with this new product release we have added the ability to manage and monitor KPI/KQIs in real-time.  For example one of our customers has asked us to calculate a diverse set of formulas across different router speeds for IPTV services.  They have a specific pain and we have the solution."

“These new product components address Service Performance Management and Resource Performance Management as defined by the TeleManagement Forum (TMF). Aligning ourselves with the TMF, OSSera is able to understand customer requirements to design and implement products and solutions to better serve business transformational needs, as defined by the Frameworx Business Process model.", Mingxia Zhang, CEO of OSSera, Inc.

“At the TelcoTV conference we’ve learned from Tier 1 service providers that services and applications equate to reduced customer churn.  To manage these growing networks and services CSPs need to connect the dots between resources and services as well as between planning and operations.  We’re pleased to be able to now offer industry leading performance management features and functions to our unique service planning and operations framework.”, Andrew Lee, VP of Marketing, OSSera, Inc.

For information about OSSera OSS products visit: http://www.ossera.com

Follow OSSera on Twitter @ossera

OSSeraTV Youtube Channel: http://www.youtube.com/user/osseratv

 

Brochures:

 

Contact:

  • Andrew Lee
  • 916-290-9300
  • Andrew_lee@ossera.com

Press:

About Us  - OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, availability and scalability for service and resource management solutions.  OSSera's products support the TM Forum's Frameworx suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.  

TelcoTV 2011: More apps = Less Churn - it is so crystal clear, Jeff Weber, AT&T

We are delighted to announce our new Performance Management framework on the week of TelcoTV 2011 in New Orleans.

"The more apps and services a customer engages with the lower the customer churn.  It is an amazing linear relationship - It is so crystal clear.", Jeff Weber, VP of Video Strategy at AT&T.

"What it means for TV.. Put customers first... enhancing the content experience.  Driving the end-screen experience.  Obviously leverage the IP infrastructure.  Driving, innovating... driving control, consuming content, like others cannot."

OSSera's solution can scale to:

  • Collect metrics and extremely high throughput and scale
  • provide real-time KPI/KQI's, formulas, thresholds, and dynamic baselines
  • Model millions of STB managed objects
  • Manage not just resources, services, but customers
  • handle Business Transformation for a new era of OSS

We are excited to be trialing our Performance Management framework for an IPTV North America thought leader starting October, 2011.

Andrew

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About Us  -  OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations.  OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions.  OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management.   Meet the management team.

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