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Entries with tag <em>cem</em>.

Mobile Customer Experience Management (CEM) and High Performance Computing
In previous blogs we discussed the goals and industry definitions around Customer Experience Management ( related CEM blogs ).  OSSera's Customer Experience Manager functional architecture includes the following from the bottom up: Data Collection - leveraging the OSSera adapters to collect and normalize data (such as xDR, syslog, performance matric, etc) from different data...
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Executive Brief: OSSera Customer Experience Management
Customer Experience Management (CEM) has been described in various ways from the broader aspect of ordering, billing and B2B/B2C relationships to the technology experience with the actual services delivered by a communication service provider (CSP).  In this blog series we will look at CEM and the actual customer experience with the service technology. Challenges: How...
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Customer Experience and Social Networking: Customer Churn for all to see!
Customer Experience Management was discussed in our previous blog as we looked at how our platform helps users with Service Usage data analysis aross customers. "Customer Experience" is a much broader function in any company and this blog addresses some aspects from a social perspective. As we launch into 2012 we realize that it is becoming more and more important to...
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