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Entries with tag <em>service inventory manager</em>.

6/9/11 10:33 AM

OSSera continues to work toward reducing the level of effort in Service Strategy, Infrastructure, and Product Planning functions. The Service Inventory Manager product is a unified management tool, which is targeted at helping the Service Strategy, Infrastructure, and Product (SIP) users as outlined in the previous "User Persona Overview for SIP planning" blog.

To help quantify this benefit we will work through some hypothetical use cases to illustrate the OSSera Service Inventory Manager Return-On-Investment (ROI). ROI measures the effectiveness of the tool investment by calculating the number of times the net benefits (benefits minus costs) recover the original investment. (1)

Service Inventory Manager "net benefits" will vary for each Service Strategy, Infrastructure, and Product (SIP) user given what services need to be modeled, what resources they manage, and the frequency. To help build your case in purchasing Service Inventory Manager lets first look at the areas of benefit.

The time to research, develop, and test a model is weeks or months depending upon the service. The model could be for a resource-facing service or a customer-facing service therefore each has different levels of effort. On average lets assume a 1 month effort to develop a model for one customer-facing service. Let’s assume hypothetically $1k per day for cost, therefore ~$20k is required to research, design, implement, and test a service model.

Determine if you are modeling services today? Do you use Visio? Do you use some other tool?

Determine your specific frequency in developing models. How often do you deploy new services?

Determine your specific frequency in updating models. Do you need to update, delete, and modify models based upon product marketing strategy changes? content partners? service impacting resource changes? Is this quarterly?

Determine your specific number of service planners?

Determine your specific number of Service Strategy, Infrastructure, and Product (SIP) application systems?

Above are just a few of the questions that you can begin to ask yourself to estimate the costs. In the next ROI blog we will look at an example.

Andrew

By Andrew H Lee

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About Us - OSSera, Inc. is a global provider of Operational Support System (OSS) solutions for IT organizations, service planning, service operations, and network operations. OSSera's multi-threaded symmetrically distributed platform fully leverages modern multi-core server hardware to provide higher flexibility, reliability, and scalability for service and resource management solutions. OSSera's products support the TM Forum's suite of standards especially in the area of Service Management, Fault Management, Performance Management, Data Mediation, and Configuration Management. Meet the management team.

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