Fault Management is not new and there are many software vendors that offer different options to monitor network resources. However as networks have changed, Fault Management solutions have remained stagnant in the last decade or more. All have probe processes and gateway adapters which collect alarms from various network resources. Some offer rule-based correlation, others have advanced filtering, or they have patented table look-up correlation. However, Network Operation Centers are still challenged.
OSSera's Fault Management brochure:
CSPs today are challenged with network and service Performance Management of broadband IPTV, 3G/4G wireless Value-Added-Services, cloud, and content services due to diverse data sources, tier 1 scale and performance requirements, real-time monitoring of KPI/KQI's with Threshold Crossing Alarms (TCA's), complex KPI/KQI definitions, trend analysis, and effective reporting.
OSSera Performance Manager leverages flexible data collectors, a distributed multi-threaded architecture, a flexible KPI/KQI formula builder, moving averages, multiple KPI/KQI reporting configurations, dynamic baselines, and the ability to handle data holes as well as late arriving data to efficiently and proactively monitor performance.
The OSSera Performance Management Framework runs on the OSS Explorer Platform, which provides a Unified Data Model (UDM) between planning and operations and between resource management and service management. Therefore the performance management functions can be applied at the resource management level for network resources as well as the service management level for Value-Added-Services across Resource-Facing and Customer-Facing services such as mobile and IPTV services.
OSSera's Performance Management brochure
Unlike, Fault Management systems which focus on the managed resources and their alert logs. IT organizations also must monitor and analyze Syslogs from Element Management Systems (EMS), servers, and Network Elements for IT compliance, security management, and network infrastructure management. This type of solution requires very high performance computing at potentially 100+ GB's per day.
OSSera's Syslog Analyzer Brochure
Troubleshooting can be very complex. Service Level Agreements specify critical Mean-Time-To-Repair objectives which must be met. Call Center, NOC, and Engineering costs need to be managed and time spent on troubleshooting can be very time consuming. A unified approach to resource and service problem management is required.