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Download Brochure "Service Quality Management" (PDF)

 

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Service Problem Management Service Problem Management

OSSera Service Problem Manager provides users various versatile alarm collectors, alarm correlations, and service impact data models to correlate resource problems to service problems (service impact analysis). In summary:

  1. Service Impacting alarm management functions are provided
  2. Problems with service impacting resources are correlated to services modeled within the Unified Data Model. 
  3. Users can apply advanced service problem management policies to resolve service problems.
  4. Service problems (alarms) are presented visually on various diagrams including the Alarm Viewer, a GUI component of the OSS Explorer platform.
  5. By selecting a specific alarm and invoking the root cause analyzer, users can find and display root causes of alarms along with all affected services graphically.
  6. Users can prioritize their problem solving steps according to the importance of services and resources affected.
  7. OSSera Service Manager's service impact reporting tool provides visibility to sensitivity analysis across the Unified Data Model. 
  8. OSSera Service Manager also provides users the ability to generate Node Down Reports for scheduling future system maintenance.

A key feature of our Service Problem Manager solution is Service Impact Analysis. OSSera Service Problem Manager correlates resource problems to service problems. It also analyzes service prob­lems' impact on other services. Using OSSera Service Manager's unique data model and algorithm, carriers can quickly identify affected services when resource problems occur and resolve service problems by drill­ing down from the current service problem to its root cause.

Service Quality Management Service Quality Management

OSSera Service Quality Manager helps users define and monitor service performance measurement (KPI/KQI) status and trends as well as generate service threshold crossing alarms (TCA) in real-time and display them historically in Ser­vice Quality Reports. TCAs then can be forwarded to OSSera or 3rd-party Service Problem Management for analyzing service impact thus proactively prevent and solve service problems to ensure a high quality of service for critical Value-Added Services as well as service impacting resources.

 
By combining the Service Quality Manager with the Service Inventory Manager and Service Problem Manager products service providers have a complete Service Manager solution.
 
A key feature of our Service Problem Manager solution is Service Impact Analysis. OSSera Service Problem Manager correlates resource problems to service problems. It also analyzes service prob­lems' impact on other services. Using OSSera Service Manager's unique data model and algorithm, carriers can quickly identify affected services when resource problems occur and resolve service problems by drill­ing down from the current service problem to its root cause.
 
OSSera Service Inventory Manager provides a user-friendly service impact diagram editor that helps users to build service dependency diagrams. OSSEra Service Manager also provides a rich set of service correlations for the diagram editor so users can build diagrams for service impact and root cause analysis.

Service Inventory Management Service Inventory Management

 
OSSera Service Inventory Manager helps IT, Engineering, and Product Managers define service specifications from the planning stage to the operations stage.  In summary the system enables users to:
  1. Create service models, and service node instances in a Unified Data Model,
  2. Map services to resources so users can manage service impact based upon resource problems,
  3. Model Network paths can be modeled showing end-to-end resources which impact services
  4. Model Sequence Diagrams which show not just propagation models and network path but also the sequence of entities and critical service flow in providing the Customer-Facing and Resource-Facing Services.
  5. More efficiently manage Service Level Agreements (SLA) to corporate customers, and
  6. Effectively plan future service configuration and activation based upon service blueprints. 

Various Service Blueprints

OSSera's Service Inventory Manager allows planners to model  sequence diagrams, service topology, and network topology all with a single editor.  This gives users a unified view into their services.  Users can define services or import sequence diagrams in other formats such as UML or Visio to define services.

Service Sequence Diagrams

Service sequence diagrams help to map out the different event flow between objects which provide the end-to-end service.  This type of interaction diagram shows how processes operate with one another and in what order to fulfill the service.  This type of view is essential for service designers, service specification, and service catalog definition.  Furthermore it provides a unified view of critical resources for service impact analysis.

Service and Network Topology Modeling

OSSera Service Manager systematically allows users to convert sequence diagrams into service topology diagrams (i.e.: service network diagrams).  Each user can then map Customer-Facing or Resource-Facing services to resources. Using OSSEra's Service Topology Editor (a part of Service Inventory Manager), us­ers can further complete the service topology diagram by adding network components and effectively model the network path.