Definition #

Service Performance Management Applications monitor, analyze, and report on the end-end service performance. This can include a real-time, end-to-end view to ensure that each service is functioning correctly as well as a historical view. These applications build on the Resource Performance data and active end-end service performance test data to provide a view of a service. These applications provide a key input to determine the Quality of Service.

Functionality #

The main functions of the Service Performance Management Applications are:

• Collection of Resource Performance Data from the Resource Management Applications (or directly in the absence of Resource Performance Management application)
• Collection of Service Performance data through end-to-end tests done internally through the application or external Service Test applications.

Map the Performance data to Service Topology

• Calculate Service related KPIs, KQIs
• Long-term performance archive
• Short-term performance repository
• Input to Service planning and forecasting applications
• Identification of Service related problems
• Historical trending
• Service triage / testing
• Service Performance “dashboard”